IT Engineers
Multiple Positions Available!!
Summary:
- These roles are for highly experienced IT Engineers
- The successful candidates will join an existing team in our Philippines office
- We are a great place to work! Surrounded by other overclocked geeks like you, opportunities to learn more skills, with great benefits and fantastic work/life balance.
Skills:
(We don’t expect you to have all these skills but some working knowledge is an advantage)
- Good Understanding of Sharepoint
- Good Understanding of Troubleshooting Office365
- Good Understanding of network troubleshooting
- Good Understanding of server 2008/2012 troubleshooting
- Good Understanding of Citrix/RDS
- Good Understanding to VMware and Hyper-v
- Good Understanding of AD/DNS
- Good Understanding of backup technologies (Veeam, Symantec, Microsoft DPM)
- Very strong Active directory skills
- Knowledge of N-able from solarwinds
- Good understanding of Powershell
Job Responsibilities:
- Provide remote support to customer networks in Australia or New Zealand
- Respond to customer enquiries concerning system software and applications.
- Document and log all actions into ticketing system.
- Resolve escalated tickets from lower level engineers.
- Escalation further if required.
- Strong communication skills
- Follow customer issues through to completion to ensure resolution and customer satisfaction has been achieved.
Desirable qualifications:
- MCTS, MCSE, MCSA or equivalent
- Microsoft Certified Professional (MCP)
- Citrix certified
- CCNA
Benefits:
- 20 days PTO (Paid Time Off) annually
- Free cooked lunch daily
- HMO from your first day of your employment
- Addition of one (1) more dependent (e.g. your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government mandated benefits including 13th month pay
Level 2 - IT Support Engineer
Multiple Positions Available!!
We have a large client in Ortigas with an established Technical Team wanting more staff. Apply now for a great opportunity and great career growth.
As an IT Support Technician L2 employee you are responsible providing
high quality IT Support to clients and stakeholders in line with the strategic direction of the business.
Your core responsibilities are focused on managing tickets to determine their solution
or if they require de-escalation, professionally managing the expectations of clients ensure their tickets are issues are addressed in an accurate and timely manner, building the knowledge and skills of junior team members and role modelling the behaviours that create a high performing, engaged culture.
The Role:
- Mostly server and application support within Microsoft Active Directory environments.
- Support of Terminal Services, VMWare and Citrix-based cloud Infrastructure.
- Diagnose faults within production systems, research and implement solutions.
- Support networking routing and switching hardware (e.g. Cisco, Fortigate etc.)
- Occasional project team work to deploy solutions for customers
- Work with highly experienced Solutions
- Architects to maintain best practice environments
- Install and configure Servers, Networking and other IT equipment
- Opportunities to be involved with Account management VOIP technical presales and other areas.
Requirements:
- Expert desktop support knowledge. You must be familiar with end user support and Active Directory to be considered for this role.
- Advanced knowledge of Microsoft Server products including Exchange and SQL
- General understanding of LAN & WAN network principles.
- A general knowledge of technical infrastructure from desktop to firewall
- An understanding of backup systems and software
- An understanding of ITIL and customer service principles would be highly regarded.
- Excellent written and spoke English, with a great phone manner.
- Great attention to detail and time management skills
- Fast and accurate keyboard skills, with proper spelling and grammar.
Desired:
- Experience working with an IT outsources or service provider
- Experience working with Office 365
- Apple Mac Support experience
- Experience with Connectwise, Automate (Labtech) and/or Solarwinds Orion
Benefits:
- 20 days PTO (Paid Time Off) annually
- HMO from your first day of your employment
- Addition of one (1) more dependent (e.g. your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government mandated benefits including 13th month pay
Collections Agent
Responsibilities:
- Reviewing open accounts for collection efforts.
- Making outbound collection calls in a professional manner while keeping and improving customer relations.
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
- Collect customer payments in accordance with payment due dates.
- Identify issues attributing to account delinquency and discuss them with management.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements.
- Mail correspondence to customers to encourage payment of delinquent accounts.
Experience and Skills:
- The ideal candidate for this position will have a minimum of 1 year of corporate collections experience including interaction with a large customer base.
- Strong communication, problem solving and analytical skills required
- Ability to work independently and to adapt to a fast changing environment.
- Experience in a telecommunications environment is preferred but not required.
- Must have attention to detail with an eye for accuracy.
- Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
Shift: Graveyard (9pm to 6am)
Benefits:
- 20 days PTO (Paid Time Off) annually
- Free cooked food daily
- HMO from your first day of your employment
- Addition of one (1) more dependent (e.g. your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government mandated benefits including 13th month pay
Senior Drupal Developer
Skills Needed:
- Drupal
- HTML
- CSS
- Evidence of leading complex or larger website projects
Benefits:
- 20 days PTO (Paid Time Off) annually
- Free cooked food daily
- HMO from your first day of your employment
- Addition of one (1) more dependent (e.g. your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government mandated benefits including 13th month pay
.Net Developer
MULTIPLE POSITIONS AVAILABLE!
Tasks:
- Discussing the requirements and the proposed solution with the team lead
- Using development tools such as visual studio to write and test code to develop these solutions
- Integrating systems via internal/third-party APIs and database push/pulls
- Software delivery using Azure DevOps
- Writing specifications, requirement documents and operating manuals
- Testing and modifying existing portals, billing systems to ensure that they operate reliably
- User training and support
- Responding to feedback
- Fault finding, diagnosing and fixing bugs
- Running SQL reports
- Design and develop SSRS reports
Requirements:
- C# .net
- WebApi
- AngularJS 2+
- Javascript
- HTML 5
- CSS 3
- OAuth2
- MVC
- SQL Server
- SSRS
- SSIS
- IIS experience
Benefits:
- 20 days PTO (Paid Time Off) annually
- Free cooked food daily
- HMO from your first day of your employment
- Addition of one (1) more dependent (e.g. your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government mandated benefits including 13th month pay