Level 2: IT Engineer
Multiple Positions Available!!
Summary:
- These roles are for highly experienced IT Engineers
- The successful candidates will join an existing team in our Philippines office
- We are a great place to work! Surrounded by other overclocked geeks like you, opportunities to learn more skills, with great benefits and fantastic work/life balance.
Skills: (We don’t expect you to have all these skills but some working knowledge is an advantage)
- Good Understanding of Sharepoint
- Good Understanding of Troubleshooting Office365
- Good Understanding of network troubleshooting
- Good Understanding of server 2008/2012 troubleshooting
- Good Understanding of Citrix/RDS
- Good Understanding to VMware and Hyper-v
- Good Understanding of AD/DNS
- Good Understanding of backup technologies (Veeam, Symantec, Microsoft DPM)
- Very strong Active directory skills
- Knowledge of N-able from solarwinds
- Good understanding of Powershell
Job Responsibilities:
- Provide remote support to customer networks in Australia or New Zealand
- Respond to customer enquiries concerning system software and applications.
- Document and log all actions into ticketing system.
- Resolve escalated tickets from lower level engineers.
- Escalation further if required.
- Strong communication skills
- Follow customer issues through to completion to ensure resolution and customer satisfaction has been achieved.
Desirable qualifications:
- MCTS, MCSE, MCSA or equivalent
- Microsoft Certified Professional (MCP)
- Citrix certified
- CCNA
Benefits:
- 20 days PTO (Paid Time Off) annually
- Free cooked lunch daily
- HMO from your first day of your employment
- Addition of one (1) more dependent (e.g. your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government mandated benefits including 13th month pay
CLICK HERE TO APPLY
Level 2 - IT Support Technician
Multiple Positions Available!!
We have a large client in Ortigas with an established Technical Team wanting more staff. Apply now for a great opportunity and great career growth.
As an IT Support Technician L2 employee you are responsible providing high quality IT Support to clients and stakeholders in line with the strategic direction of the business.
Your core responsibilities are focused on managing tickets to determine their solution or if they require de-escalation, professionally managing the expectations of clients ensure their tickets are issues are addressed in an accurate and timely manner, building the knowledge and skills of junior team members and role modelling the behaviours that create a high performing, engaged culture.
The Role:
- Mostly server and application support within Microsoft Active Directory environments.
- Support of Terminal Services, VMWare and Citrix-based cloud Infrastructure.
- Diagnose faults within production systems, research and implement solutions.
- Support networking routing and switching hardware (e.g. Cisco, Fortigate etc.)
- Occasional project team work to deploy solutions for customers
- Work with highly experienced Solutions
- Architects to maintain best practice environments
- Install and configure Servers, Networking and other IT equipment
- Opportunities to be involved with Account management VOIP technical presales and other areas.
Requirements:
- Expert desktop support knowledge. You must be familiar with end user support and Active Directory to be considered for this role.
- Advanced knowledge of Microsoft Server products including Exchange and SQL
- General understanding of LAN & WAN network principles.
- A general knowledge of technical infrastructure from desktop to firewall
- An understanding of backup systems and software
- An understanding of ITIL and customer service principles would be highly regarded.
- Excellent written and spoke English, with a great phone manner.
- Great attention to detail and time management skills
- Fast and accurate keyboard skills, with proper spelling and grammar.
- Desired:
- Experience working with an IT outsources or service provider
- Experience working with Office 365
- Apple Mac Support experience
- Experience with Connectwise, Automate (Labtech) and/or Solarwinds Orion
- Benefits:
- 20 days PTO (Paid Time Off) annually
- HMO from your first day of your employment
- Addition of one (1) more dependent (e.g. your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government mandated benefits including 13th month pay
AWS Solution Support Engineer
Work Location: Clark, Pampanga PH
Purpose of The Role:
The purpose of this role is to work collaboratively with IT support, development teams and broader business to support applications that our client owns and manages for other entities
Main Duties and Responsibilities:
- Act as the main escalation point for our level 2 technical operations team and provide technical guidance on systems design and support issues.
- Own the overall operational responsibility for the AWS cloud hosted infrastructure for two cloud hosted solutions
- Manage the software deployment and release processes for several enterprise software builds to the AWS cloud environments
- Troubleshoot, debug and upgrade existing infrastructure to support several enterprise software builds future requirements
- Provide infrastructure technical guidance to development teams on best implementation of their requirements, load testing, tuning and operating said infrastructure to deliver desired outcomes (including defined service availability SLAs)
- Ensure that release management, vulnerability management and change management processes are strictly adhered to including approvals and reporting requirements
- Continuously seek to improve our client’s DevOps capabilities – including automated deployment pipelines, scripts, Infrastructure-as-Code templates and documentation. Provide Operational feedback of any issues or improvements to the Development team through team channels and handle escalation as required
- Produce written design and documentation regarding existing and proposed cloud applications
Other Duties:
- Any other reasonable duties deemed necessary by Management to deliver company objectives
- Description Personal Specifications
Knowledge/Qualifications:
- 5 years working with AWS infrastructure and other relevant services in an operational capacity ( IAM, VPC , S3, EC2, ECS/ECR, ELB, API Gateway, Lambda, Cloudfront, SQS, KMS/Secrets Manager, Cognito, Code Pipelines, RDS, ElasticCache, Connect)
- Experience with Source control systems/tools such as Git, CodeCommit, SourceTree
- Experience with Virtualisation Technologies (such as VMWare, Hyper-V)
- Experience with Container technologies such as Docker/Kubernetes and associated tooling
- DevOps experience of 3 years – automated, deployment (e.g. AWS Code Pipeline, Atlassian Pipelines, circleCI, Azure DevOps Pipelines), infrastructure as code tooling (e.g. Terraform, Cloudformation, Azure RM), configuration management tooling (e.g. ansible, chef, puppet), automated testing (e.g. lambda, Jenkins) experience highly valued
- Working knowledge of a programming or scripting languages such as C#, Java, NodeJs/Javascript, Python, PowerShell, Bash
- Foundational Networking knowledge and experience – routers, switches, firewalls, DNS, TCP/IP SSL, SSH, DHCP and load balancing
- Preferable Web security and compliance experience – SOC2, DDOS, prevention and PCI, IDS/IPS
- Peferable experience with some Identity concepts & access services – SSO, SAML, RBAC, Azure AD, ADDC, SAML, OpenIDConnect
- Expose to Azure/Office 365 would be desirable
- Intermediate SQL/NoSQL Knowledge preferable
- Willingness to learn and adapt to the entire technology stack
- Skills and Competencies Core objectives include:
- Ability to learn new languages and technologies
- Resourcefulness and troubleshooting aptitude
- Attention to detail and desire to probe further into data
- Ability to communicate complex procedures to other colleagues
- Capacity to prioritise and deliver outcomes in accordance with business requirements
- Ability to create technical documentation for reference and reporting
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Commerciality: ability to apply knowledge in a practical, commercial manner.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.
Personal Attributes:
- Professional approach.
- Ability to work under pressure.
- Organisational and time management skills.
- Excellent attention to detail.
- Positive approach to change.
- Solid research skills with an emphasis on finding and using information quickly
Benefits:
- 20 days PTO (Paid Time Off) annually
- Free cooked lunch daily
- HMO from your first day of your employment
- Addition of one (1) more dependent (e.g. your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government mandated benefits including 13th month pay
Android Developer
MULTIPLE POSITIONS AVAILABLE!
The Work:
Our client is a team of over 100 staff across Australia and the Philippines, that has built an online marketplace in Australia that connects customers and businesses.They bought several competing companies in the past few years, leading to very slow growth and expansion of their various web and mobile applications.
They are starting a development & QA team within Tech Elite, you’ll be working on the Android Apps, but later we will also cross-train you into working on the iOS Apps.
You’ll be surrounded by over 200 other IT industry professionals working for other clients within our specialist facility.
Expectations:
- Experience building native android applicatiions from scratch using Kotlin and/or Java. Bonus points for Kotlin
- Has previously deployed applications to the Google Play Store.
- Has a solid understanding of Android fundamentals, Android Architecture Components and modern best practices.
- Has a solid understanding of Android UI/UX, Google Material Design and can translate designs to high quality code.
- Is able to work with and consume REST API’s
- Has exposure to reactive programming
Technology:
- Experience building native Android applications, in either Java or Kotlin.
- Android Fundamentals – Highly experienced
- Android Architecture Components – Some experience
- RxJava and/or Kotlin Coroutines – Some experirience
Benefits:
- 20 days PTO (Paid Time Off) annually
- Free cooked food daily
- HMO from your first day of your employment
- Addition of one (1) more dependent (e.g. your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government mandated benefits including 13th month pay
IT Project Manager
We have a large client in Ortigas with an established Technical Team wanting more staff. Apply now for a great opportunity and great career growth.
We are looking for a Technical Project Manager with experinece managing simultaneous small to mid size projects.
Key areas of responsibility:
- Communication
- Mentoring and Training
- Operational Excellence
BEHAVIOURS RESPONSIBILITY:
Teamwork
Teamwork
• Is accountable and takes ownership of their tasks and project work, even when the outcome is not positive.
• Coordinates with and informs colleagues of plans and actions, follows through on commitments, and accepts personal accountability for results.
• Exchanges ideas, shares knowledge and contributes skills to complement those of the other team members.
• Works collaboratively with other team members, management and others to achieve goals and ensure customer’s needs are met.
• Coordinates with and informs colleagues of plans and actions, follows through on commitments, and accepts personal accountability for results.
• Exchanges ideas, shares knowledge and contributes skills to complement those of the other team members.
• Works collaboratively with other team members, management and others to achieve goals and ensure customer’s needs are met.
Adherence to Process
• Thoroughly follows standards and procedures as per the business systems and processes.
• Understands the processes necessary to complete their role efficiently.
• Completes high-quality work according to specifications and required processes.
• Works to follow prescribes processes, but raises ways to improve processes and improve work quality.
• Understands the processes necessary to complete their role efficiently.
• Completes high-quality work according to specifications and required processes.
• Works to follow prescribes processes, but raises ways to improve processes and improve work quality.
Judgement
• Ensures that they think through actions and decisions being asked of them from team members and clients.
• Developing an understanding of the risks and consequences that can come from their decisions.
• Understands the appropriate time to escalate customer questions, issues or complaints to their team leader.
• Developing an understanding of the risks and consequences that can come from their decisions.
• Understands the appropriate time to escalate customer questions, issues or complaints to their team leader.
Interpersonal Skills
• Is sensitive to the needs, feelings and capabilities of others
• Uses appropriate pitch, tone and volume when communicating with team members and customers
• Works effectively with people from different cultures, backgrounds and with different approaches to work
• Be even tempered, generally tactful, and appropriately enthused
• Uses appropriate pitch, tone and volume when communicating with team members and customers
• Works effectively with people from different cultures, backgrounds and with different approaches to work
• Be even tempered, generally tactful, and appropriately enthused
Customer Service
• Delivers services as guaranteed to customers and exceeds expectation when possible, but doesn’t make unreasonable commitments.
• Asks questions to determine customer needs, listens carefully and provides appropriate information.
• Resolves issues in the best interests of the customer and the business but considers how these actions will impact both internal and external customers.
• Works in a way that makes the customer feel valued and appreciated and seeks to exceed customer expectations.
• Asks questions to determine customer needs, listens carefully and provides appropriate information.
• Resolves issues in the best interests of the customer and the business but considers how these actions will impact both internal and external customers.
• Works in a way that makes the customer feel valued and appreciated and seeks to exceed customer expectations.
Commercial
• Adapts their communication style to the audience to increase understanding and acceptance.
• Is building an awareness of the commercial implications of their decisions and actions.
• Communicates positively and professionally with team members and customers at all times (written, verbal and body language)
• Manages time and workload to ensure the most important activities are prioritized and achieved
• Is building an awareness of the commercial implications of their decisions and actions.
• Communicates positively and professionally with team members and customers at all times (written, verbal and body language)
• Manages time and workload to ensure the most important activities are prioritized and achieved
Benefits:
- 20 days PTO (Paid Time Off) annually
- HMO from your first day of your employment
- Addition of one (1) more dependent (e.g. your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government mandated benefits including 13th month pay
CLICK HERE TO APPLY
Web Developer (Home-Based)
This position joins our existing web development team. The goal for the role is to manage the front end development aspects and ensure we maintain good web standards and develop new website solutions.
Must-Have:
- PHP Development experience (mid to senior-level)
- WordPress experience (mid to senior-level)
- Strong frontend experience
Nice to Have:
- Use of GIT / Versioning tools
- Some Drupal experience
- Some Shopify theming/liquid development experience
Benefits:
- 20 days PTO (Paid Time Off) annually
- HMO from the first day of your employment
- Addition of one (1) more dependent (e.g., your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government-mandated benefits including 13th-month pay
CLICK HERE TO APPLY
Digital Marketing Specialist
We have a large client in Ortigas with an established Technical Team wanting more staff. Apply now for a great opportunity and great career growth.
We are currently looking for Digital Marketing Specialist who has skills in some of these areas:
i. Marketing:
- Google Adwords management
- CRM experience (Hubspot) with list building experience.
- Marketing automation
- Email Marketing
- Website Dev/Admin experience (WordPress)
- Reporting
ii. Social
- Experience with Linkedin, Twitter, Facebook advertising and campaigns
- Experience with automation like Hootsuite
iii. Graphic Design:
- Corporate B2B experience building sales collateral
- Corporate branding (Photoshop, Illustrator, advanced PowerPoint and Word design and templates)
Benefits:
- 20 days PTO (Paid Time Off) annually
- HMO from your first day of your employment
- Addition of one (1) more dependent (e.g. your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government mandated benefits including 13th month pay
CLICK HERE TO APPLY
Finance And Accounting Manager
We have a large client in Ortigas with an established Technical Team wanting more staff. Apply now for a great opportunity and great career growth.
The finance and accounting manager will be responsible for managing the day-to-day financial operations within the company, such as payroll, accounts payable, general ledger, cash flow and monthly reporting.
Responsibilities will include but are not limited to:
- Management of all accounting operations including A/R, A/P, GL, financial accounting
- Establishment and executing internal controls over the company’s accounting and financial procedures
- Preparation of the budget and financial forecasts and report variances, in conjunction with the CFO
- Prepare and publish timely monthly financial statements and provide in-depth analysis and provide insightful information and expectations to senior executives to aid in long-term and short-term decision making
- Responsibility for the preparation and submission of regulatory reporting, and ensure regulatory compliance
- Manage and comply with government reporting requirements and tax filings, ensuring efficient conduct of external/internal audits and compliance with tax, BIR, PEZA and other regulations
- Research technical accounting issues for compliance
- Support month-end and year-end close process
- Ensure quality control over financial transactions and financial reporting
- Develop and document business processes and accounting policies to maintain and strengthen internal controls
- This position supervises staff and manages the daily operations of all financial and business-related responsibilities
Experience and skills required:
- Must be Certified Public Accountant (CPA)
- Has at least 5-7 years of relevant working experience as a Finance/Accounting Manager
- Experience in managing regulatory compliance and reporting (Taxation, BIR, PEZA etc)
- Payroll management experience
- Exceptional leadership skills, with strong communication and interpersonal skills
- Analytic, innate problem-solver, detail-oriented
- Ability to work independently
- Experience in start ups is a plus
- Strong technical skills with the ability to analyse problems, design and implement solutions independently.
- Advanced Excel & PowerPoint skills – Pivot, vlookup and ability to manipulate and draw trends from vast amounts of data.
- Experience with Australian Accounting practices desirable but not essential
Benefits:
- 20 days PTO (Paid Time Off) annually
- HMO from your first day of your employment
- Addition of one (1) more dependent (e.g. your spouse) to the Company’s HMO policy which includes medical coverage plus dental benefits package after regularization, six (6) months of employment
- Employee Referral Program (Junior Php5,000.00, Senior Php10,000.00)
- All government mandated benefits including 13th month pay