How to avoid offshore disappointment
Scott Linden Jones – Offshoring Consultant
To be open with you, the majority of businesses who try offshore outsourcing are disappointed the first time; I learned that while I was researching my book in 2010. Those ten main failure reasons that I found in my research formed a core of the consulting methodology that I subsequently used to guide many companies to success.
I’m not telling you this to discourage you from trying it. As I detailed in my book, I think there is a much bigger risk is not adapting your business to match the realities of the new world of business, with its hyper-connected work force, automation and shrinking margins.
But if you want to get offshoring right, it really pays to have a strategy that is proven, and to set your expectations according to the evidence of those who have gone before you. If you have a faulty strategy or no strategy at all then it’s just a “crap shoot”.
For those without adequate knowledge, expectations are rarely met by the services that they purchase or the staff they hire. Perhaps you have had this experience already. Or perhaps you are looking to avoid a painful learning curve.
Below are some of the ten damaging gaps that businesses experience with offshoring, and how your advisors need to lead you through such issues.